Help
Help Center
Welcome to the Fresh Farm Fruit Help Center.
We want ordering fresh fruit directly from our farm and farming partners to be simple and enjoyable. Below you'll find answers to some of the most common questions about ordering, shipping, pickup, fruit quality, and caring for your fruit.
If you can't find what you're looking for, please contact us. We're happy to help.
Ordering
How do I place an order?
Browse our available fruit, select the size or quantity you would like, add it to your cart, and proceed to checkout.
Because we sell fresh and seasonal fruit, availability may change throughout the year.
Why is a fruit sometimes sold out?
Fresh fruit is seasonal, and our supply depends on what is ready to harvest from our farm and partner growers.
We would rather temporarily sell out than ship fruit that does not meet our quality standards.
Check back regularly for new harvests and seasonal availability.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been packed or shipped, we may not be able to make changes.
Shipping
Where do you ship?
We offer shipping on eligible products and destinations within the United States.
Shipping availability may depend on the type of fruit, destination, weather, season, and expected delivery time.
Available shipping options will be shown during checkout.
How much does shipping cost?
Shipping costs are calculated during checkout based on your order, package weight, destination, and available shipping method.
Some products may have special shipping requirements because they are fresh and perishable.
When will my fruit ship?
We try to ship fruit as close to harvest as practical.
Processing and shipping times may vary depending on harvest schedules, fruit availability, weekends, holidays, weather, and carrier conditions.
Our priority is getting your fruit to you in good condition rather than simply shipping it as quickly as possible.
How do I track my order?
When tracking is available, you will receive tracking information after your order has been prepared for shipment.
Use the Track Order link on our website or the tracking information provided with your order.
Local Pickup & Delivery
Do you offer local pickup?
Local pickup may be available for eligible orders.
If pickup is available for your order, you will see the option during checkout.
Please wait until you receive confirmation that your order is ready before coming to pick it up.
Do you offer local delivery?
Local delivery may be available in selected areas.
Enter your delivery information during checkout to see the options currently available for your location.
Fresh Fruit & Ripeness
Will my fruit arrive ready to eat?
Not always.
Some fruit is best harvested firm and allowed to finish ripening after harvest. Depending on the fruit, your order may arrive ready to eat or may need several days to ripen.
This is normal for fresh fruit.
How should I store my fruit?
Storage depends on the type of fruit.
In general, fruit that still needs to ripen should be kept at room temperature. Once ripe, refrigeration can often help slow further ripening.
We recommend checking the product description for fruit-specific storage and ripening instructions.
Why does my fruit look different from fruit at a grocery store?
Our fruit comes from real farms, so natural differences in size, shape, color, and appearance are normal.
A small cosmetic blemish does not necessarily affect the quality or flavor of the fruit.
We focus on freshness, eating quality, and taste—not cosmetic perfection.
Problems With Your Order
What if my fruit arrives damaged?
Fresh fruit is perishable, and occasionally damage can occur during shipping.
If there is a significant problem with your order, please contact us as soon as possible after delivery.
Please include:
- Your order number
- A description of the problem
- Photos of the affected fruit
- Photos of the shipping box if it was damaged
This information helps us understand what happened and determine the appropriate solution.
What if I'm not satisfied with my fruit?
Please contact us.
We care about the fruit we sell and want to understand what happened. Because fresh fruit is a natural and perishable product, each situation may be different, and we'll review concerns individually according to our store policies.
Wholesale & Business Orders
Looking for larger quantities?
We welcome inquiries from restaurants, markets, retailers, distributors, food businesses, and other organizations.
Availability and pricing depend on the fruit, harvest, quantity, and delivery requirements.
Please visit our Wholesale page to request availability and pricing.
About Our Growers
Fresh Farm Fruit works with our own farm and trusted farming partners.
Our goal is to shorten the journey between grower and customer while maintaining a strong focus on freshness and quality.
Visit Meet Our Growers to learn more about the farms and people behind your fruit.
Still Need Help?
We're happy to help.
Please visit our Contact Us page and send us a message. If you're contacting us about an existing order, please include your order number so we can assist you more quickly.
Fresh Farm Fruit
Better Fruit. Closer to the Source.